After recievement of your order we will ship it within the next 24 hours. Customers living in the Benelux can expect their shipment within 24/48 hours. For other countries in the Euopean Union there is an average shipment time between 4 to 6 days. As soon as we have shipped your order, you will receive an e-mail with a track & trace code of your shipment.
We don't charge shipment costs for orders with a delivery adress inside the European Union.
We work together with several couriers. Depending on your loacation, your order will be shipped by Postnl, DHL or DPD.
If you want your order to be delivered at a local drop-off location you can choose the option "PostNL/DHL servicepoint", during the checkout process. You will be notified as soon as your package has arrived.
If your are not satisfied with your purchase, you can send us a return request within 30 days after receivement of your order. The product(s) you want to return needs to be in mint condition, which means unused and undamaged. Please also return the original labels that were attached to your product(s).
Below you can find the return process for customers living inside The Netherlands and for customers outside The Netherlands.
Return proces if you live in The Netherlands:
Please visit our return portal on our website. With your original track and trace code you can apply for a free return shipment. Print the label, attach on the box and send the package back to us within the next 14 days.
Return proces if you live outside The Netherlands:
If you want to return your product from outside The Netherlands please send us a return request (firstname.lastname@example.org) within 30 days after receivement of your order. Please include in your mail your name and address or/and your ordernumber so we are able to connect it to the original purchase.
You can send your return to:
Please note that we don’t refund shipping costs for sending products back to us.
As soon as we have received your return shipment, we will refund the total amount of your purchase (excluded freight costs if applicable) within 5 working days.